Settlement Counselor – Sault Ste. News Mary

Do you want to be part of a dynamic team that has a positive impact on the community and allows you to grow and reach your full potential? Working as a Settlement Counselor with the Sault Community Career Center (SCCC) could be the perfect fit! The SCCC is a recognized leader in the settlement and integration of newcomers and refugees in Sault Ste. Married. We provide the resources and guidance newcomers need to engage in social, civic, cultural and economic life. We provide opportunities to gain experience with a supportive team in an inclusive workplace and offer a supportive work culture that emphasizes work-life balance.


The Settlement Counselor provides frontline services such as counselling, referrals, advocacy, research, translation and interpretation to recent immigrants and refugees. The role also includes developing and implementing appropriate action plans and programs. Drawing on their past experiences, education and expertise, the settlement counselor will identify the needs of recent and established immigrants. They will promote and encourage quality customer service by organizing and facilitating meetings, information sessions and workshops with individuals and groups. The position also includes responsibility for gathering relevant data and feedback necessary to evaluate and improve SCCC’s services and improve its ability to create effective and efficient services.



• Perform needs assessments and referrals that meet immediate client needs
• Help newcomers identify short-term and long-term settlement goals
• Develop and deliver orientation sessions on required life skills
• Helps clients apply and access federal and provincial programs
• Provide referrals to help clients access community services such as medical services, mental health supports, housing, employment, transportation, financial services, etc., and accompany clients as needed
• Provide practical information, referral resources and programs that meet the immediate needs of clients; prepares them for longer-term integration challenges and informs them of available services and supports, including content tailored to specific groups (e.g. youth, seniors)
• Performs financial orientation, educating clients on their financial responsibilities to ensure they understand the fundamentals of Canadian banking and financial systems and the key rights and obligations of their budget, thereby increasing their financial literacy
• Provide support to ensure a seamless and timely transition to broader settlement support services, minimizing disruption to the client, facilitating their transition to a productive role in Canadian society and economy
• Collaborate with various community partners in support of programming; identify and refer appropriately to SCCC programs and other community services and resources


• Contribute to overall program planning and implementation
• Maintain client management and case notes
• Record and enter data into appropriate database systems, participate in training to learn new systems and stay current on system requirements
• Participate in training opportunities related to the program
• Comply with SCCC vision, values, policies and procedures


• Satisfactory criminal record check including vulnerable sector check
• Willing to work evenings and weekends as needed



• Fluency in English, both oral and written, is required
• Proficiency in additional languages ​​is considered an asset


• Post-secondary diploma, diploma or certificate of qualification in a related discipline


• Experience working with vulnerable clients and marginalized people with complex needs is strongly desired
• Skills in time and resource management; effectively and accurately manage client workload, client data and document client progress
• Demonstrate the ability to design and deliver orientation workshops
• Support and promote community development initiatives to assist with client onboarding
• Awareness and respect for cultural diversity
• Effective interpersonal and intercultural communication techniques
• Experience in conflict resolution, facilitation and presentation
• Experience working collaboratively within a diverse team
• Proficiency in Microsoft 365 Workspace and Adobe Acrobat (Outlook, Teams, Word, Excel, PDF, etc.); ability to learn from other programs as needed


• Valid Class G driver’s license and clean driving record
• Applicants must be legally authorized to work in Canada

All new employees must be fully vaccinated against COVID 19 prior to their start date and must also provide proof of vaccination. Fully vaccinated means that 14 days have passed after the completion of a series of vaccines (ie two full doses). Please note that the agreed start date may be postponed to another date when a successful candidate is fully vaccinated. The SCCC’s requirement that successful applicants be fully immunized is subject to any duty to accommodate it may have under the Human Rights Code.


Qualified candidates should submit their resume and cover letter by email no later than Friday, May 13, 2022 at 3:00 p.m. EDT, with the subject line: SETTLEMENT COUNSELOR APPLICATION to:

[email protected]

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The Sault Community Career Center is an inclusive employer committed to an inclusive application and interview process and a barrier-free work environment. Accommodation is available in accordance with the Ontario Human Rights Code/AODA. Applicants should make any requests for accommodations for the application or interview process known in advance by contacting the Director of Resources at (705) 759-0909 ext. 4261.

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